Thank you for shopping with TomoX. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges may be accepted.

This policy applies to all purchases made directly through our website.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item arrived damaged or defective
• You received the wrong item
• The product is unopened, unused, and in its original packaging
• The product does not meet the description provided on our website

To qualify for a return:

• Products must be returned in original condition
• All original packaging, labels, and included materials must be included
• Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For safety, hygiene, and product integrity reasons, the following items are generally non-returnable:

• Opened or used supplements
• Products with damaged or missing packaging
• Final sale or clearance items
• Gift cards or promotional items
• Orders returned without authorization

3. Return Process

To request a return:

1. Contact our customer support team at support@gettomox.com
2. Include your:

• Order number
• Full name
• Reason for return
• Photos if the product is damaged or incorrect

1. Our support team will review your request and provide return instructions if approved

Customers are responsible for securely packaging returned products.

4. Return Shipping Costs

• If the return is due to our error (wrong item, defective product, damaged shipment), TomoX may cover return shipping costs.
• For all other approved returns, customers are responsible for return shipping expenses.

Original shipping charges are non-refundable unless otherwise required by law.

5. Refunds

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your bank or payment provider
• Refunds are typically processed within 5–10 business days after approval

Shipping charges, duties, taxes, or expedited shipping fees are generally non-refundable.

6. Exchanges

We may offer exchanges for:

• Damaged or defective products
• Incorrect items received

Exchanges are subject to product availability.

If you would like a replacement, please contact our support team before returning your item.

7. Order Cancellations

Orders may be canceled before shipment for a full refund.

Once an order has been shipped, cancellation requests cannot be guaranteed and the order may instead fall under this Return & Refund Policy.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with supporting photos so we can resolve the issue promptly.

9. Health & Supplement Disclaimer

TomoX products are dietary or herbal wellness supplements. Individual experiences may vary. We do not guarantee specific health outcomes or results from product use.

Customers should consult a healthcare professional before using supplements, especially if pregnant, nursing, taking medication, or managing a medical condition.

10. Contact Us

For return, refund, or exchange inquiries, please contact:

TomoX
Website: gettomox.com  

Email: support@gettomox.com