This Shipping Policy explains how orders are processed, shipped, and delivered when purchased through our website.

We aim to provide reliable and timely shipping for all TomoX orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and holidays.

Please note:

• Processing times may increase during promotions, holidays, or periods of high order volume.
• Orders placed after business hours may begin processing on the next business day.

2. Shipping Methods

TomoX ships orders using trusted shipping carriers such as:

• UPS

3. Estimated Delivery Times

Estimated shipping times may vary depending on your location and selected shipping method.

Typical delivery estimates:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days

Delivery times are estimates only and are not guaranteed.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

• Order weight
• Shipping destination
• Selected shipping method
• Promotional shipping offers

TomoX may occasionally offer free shipping promotions for qualifying orders.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take up to 24 hours to appear after shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

TomoX is not responsible for:

• Delays caused by incorrect addresses
• Failed deliveries due to customer error
• Additional shipping fees resulting from address corrections

If you notice an error in your shipping details, please contact us immediately at support@gettomox.com.

7. Lost, Delayed, or Stolen Packages

Once an order is transferred to the shipping carrier, delivery timing and package handling become the responsibility of the carrier.

TomoX is not liable for:

• Shipping carrier delays
• Lost or stolen packages marked as delivered
• Weather-related delivery interruptions
• Customs or international shipping delays

If your package is lost or delayed, we recommend contacting the carrier directly first. Our support team will also do our best to assist when possible.

8. Damaged Shipments

If your order arrives damaged:

1. Contact support@gettomox.com within 7 days of delivery
2. Include your order number
3. Provide photos of the damaged packaging and products

We will review the issue and work toward an appropriate resolution.

9. Shipping Restrictions

TomoX reserves the right to:

• Limit shipping to certain regions or countries
• Refuse shipments where prohibited by law
• Cancel orders suspected of fraud or unauthorized activity

10. Order Cancellations

Orders may only be canceled before shipment processing begins.

Once an order has shipped, cancellations cannot be guaranteed and may instead fall under our Return & Refund Policy.

11. Contact Us

If you have questions regarding shipping or delivery, please contact us:

TomoX
Website: gettomox.com  

Email: support@gettomox.com